Agent · Handle enquiries
AI agents hold conversations, use approved knowledge and trigger agreed actions in connected systems. Human handovers include the necessary context.
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GLINSEN DIALOG · COMING SOON
Four modules. One connected customer journey.
Glinsen Dialog is taking shape as an end-to-end solution. AI agents, assistance, analysis and coaching for service and sales.
Coming soon
This Glinsen solution is not available yet. You can already discuss your project with us and plan your next steps.
PLANNED CAPABILITIES
Assist · Support people
Make knowledge accessible during conversations, prepare replies, translate and summarise. Staff remain responsible for the contacts they handle.
Analyze · Find patterns
Analyse authorised interactions by topic, contact reason and quality criteria. Turn recurring questions and process gaps into improvement opportunities.
Coach · Build skills
Practise conversations, simulate roles and use structured feedback. Align coaching with your offer, guides and team capabilities.
Channels, knowledge and systems
Connect phone, chat, email and messaging for the use case. Integrate knowledge sources, CRM, service systems and other tools through suitable interfaces.
FROM NEED TO EVERYDAY USE
How we get started.
Define the task
Agree contact reasons, objectives and responsibilities.
Connect knowledge and systems
Prepare content and connect required actions.
Review together
Test quality, limits and handovers in a pilot.
Improve and expand
Use analysis and coaching to guide improvement.
FAQ
Good to know.
Do we need all four modules?
No. We start with the modules that best serve your task and add others based on experience.
Can AI complete tasks as well?
Yes, where suitable interfaces, permissions and rules are in place. We define permitted actions and when a person should take over.
GLINSEN × SKYCLAR
What would you
like to make possible?
Your goal sets the direction. Together, we define the solution, processes and support needed to get there.
Let’s talk